Shipping & Returns

The shipping time for your order is 2-4 days. However, we will strive to send the package as soon as possible. If, for unforeseen reasons, delays occur, you will be notified via email.

Irritant.dk sends parcels with the following: GLS, PostNord, DAO og Bring. You can choose between having the package sent; without distribution (pickup spot) or with distribution (to your adress). Local shoppers can save the shipping costs and choose the “irritant pickup shop (free)” and pick up your parcel in Copenhagen free of charge. Choose whichever is best for you.

The freight is calculated by weight.

You will always receive a track and trace no so you can follow your package, from our warehouse and home to you.

Please note that local import duties vary by country and region. These taxes are to be paid by the customer.

VAT exempt purchases (for customers outside of the EU):
We offer tax free purchases on orders from Non-EU countries. Prices do not include payment or delivery charges. VAT (20% of total price) will be removed automatically in the checkout process when the shipping adress and country is selected.

*U.S. Tax and Duty

Irritant.dk are able to send for 800 USD free of taxes and duty per shipment due to the increase in U.S. de minimis.

Not Shipping To Your Country?

Send an email to support@irritant.dk telling us where you are, and we will do our best to fulfil your order.

Cancellation

14 days full refund is given on goods purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts the day the order is delivered.

Any return costs will be payed by the costumer.

The request for cancellation must be notified to us no later than 14 after the delivery and be with us in the past 14 days after we are informed of your use of the right of cancellation.

The wish to use the right of withdrawal must be sent to mail support@irritant.dk. The announcement must make clear your wish for the use of the right of withdrawal.

The goods condition upon return

You are liable for the deterioration of the value of the goods caused by handling other than what is necessary to determine the nature, characteristics and function of the goods. This means that you have to try the item in the same way as if you were shopping in a physical store.

If the item has been used or tested in addition to what is described above, it is considered used and of impaired value. This means that when the purchase is canceled, you will receive a minor portion or none of the purchase amount returned. It is up to Irritant.dk to assess the product’s condition.

Warranty

There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.

Complaints regarding Errors and defects must be communicated to Irritant.dk in a reasonable time after the goods have been received. Here is considered max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint waives for improper or unusual operation of the product.

Irritant.dk covers the return costs to a reasonable extent.

When sending returns, the company must be contacted:

Irritant.dk
Hylleberg Design
Reventlowsgade 26
1651 Copenhagen V
TLF: +4523622690
support@irritant.dk

Complaints will not be received if they have been sent via collection.